ONLINE AND FACE-TO-FACE TRAINING

    Increasing effectiveness, productivity and loyalty

    Assertiveness at work reduces stress levels in the individual, promotes better performance at work, stimulates creativity and the ability to find solutions thanks to the assurance and confidence that the person feels when expressing themselves, as well as reinforcing self-esteem and helping to instil respect.

    With good assertive communication and effective conflict management - effectiveness, productivity, loyalty and performance within the organisation will improve significantly. This is because employees will be be pleased with the way they are being treated resulting in feeling part of the company to a greater degree.

    Assertive communication and learning to manage conflict is an art form, and, like any art, it requires technique and practice. The good news is that it can be learned.

    Accompaniment, training and practice in a clear and concise way

    In this workshop we will look at the following topics:

    Differences between assertive, passive and aggressive communication.

    What is and is not assertive, passive aggressive and aggressive communication.

    Definition and examples of assertiveness

    The steps needed to be assertive.
    When to be assertive.

    Assertive strategies for everyday life.

    How to set limits and say NO.
    How to give and refuse requests without offending anyone.

    Practical techniques for assertive communication. Develop self-assertiveness.

    How to choose the right moment.
    How to propose a third alternative.

    Active listening. Non-verbal communication.

    How to align posture and gestures with your message.
    How to keep calm and remain neutral when communicating.

    Guidelines for giving and receiving feedback

    How to avoid fighting back.
    When to take corrective action.

    Preventing and managing conflicts

    How to paraphrase effectively.
    What the desired solution is and how to reach agreements.

    Benefits

    Increased employee well-being and commitment.
    Employee engagement increases when companies invest in their development and well-being.
    Improves the relationship between team members and the working environment.
    Teams that are more united are those that achieve better results.
    Express our needs clearly, honestly and openly.
    It increases peace of mind and well-being and reduces the costs associated with stress, sick leave and turnover.
    To achieve greater security, self-confidence and self-control.
    Develop your resilience, potential and excel every day. It leads to better results and more productivity.
    Rapid and effective conflict resolution
    It prevents problems from magnifying and causing greater cost.

    100% satisfaction guarantee

    If you are not satisfied I will refund your investment immediately, without further justification.

    Contact us for more information or to book a free demo of up to 1 hour and find out about the discounts available for 3 or more training sessions.

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