ONLINE AND FACE-TO-FACE TRAINING

Developing communication skills

To paraphrase Peter Drucker, "the father of management", more than 60% of the problems a company may have are due to poor or non-existent communication.

With good assertive communication and effective conflict management - effectiveness, productivity, loyalty and performance within the organisation will improve significantly. This is because employees will be be pleased with the way they are being treated resulting in feeling part of the company to a greater degree.

Good communication is an art and like any art, it requires technique and practice. The good news is that it can be learned.

Communication skills

In this workshop we will look at the following topics:

Differences between assertive, passive and aggressive communication.

What is and is not assertive, passive aggressive and aggressive communication.

Tools to manage your emotional state and feel secure and confident when speaking.

How to create a state of high performance and a mindset of excellence.

Achieving conflict resolution by dealing with emotions and describing facts.

How to reach agreements effectively.
How to stay calm and remain neutral in communication.

Find your own style to communicate using your body, voice, language and emotion.

How to align posture and gestures with the message.

Communication and interpersonal relations. Convincing and motivating.

How to maintain a balance between your personal and professional life.
How to set limits and to learn to say “No”.

Models and skills great communicators use

What the characteristics of great communicators are.

Benefits

Increased employee well-being and commitment.
Employee engagement increases when companies invest in their development and well-being.
You will feel safe and confident when speaking.
It increases peace of mind and well-being and reduces costs associated with stress, sick leave and turnover.
You will generate high impact and trust among your audience and customers.
With these tools, you will improve your sales, leadership or team satisfaction.
Agile and effective conflict resolution
Discover and practice assertiveness and empathy to reach fair and effective agreements.
Exploitation of available resources
Confusion and waste of useful resources is reduced.

100% satisfaction guarantee

If you are not satisfied I will refund your investment immediately, without further justification.

Contact us for more information or to book a free demo of up to 1 hour and find out about the discounts available for 3 or more training sessions.